Booking and refund policy- My Holiday Care
Cancellation & Refund Policy
Cancellation Requests:
2.1. All cancellation requests must be submitted via **email to office@myholidaycare.com** at least **7 days before departure/check-in**.
2.2. No telephonic, text, or WhatsApp cancellations will be accepted.
Refund Policy:
2.3. Refund processing time is **10 business days** from the date of cancellation confirmation.
2.4. The refund will be made via the **original payment method** unless stated otherwise.
Cancellation Charges:
2.5. **30 to 15 days before arrival:** 50% of the booking amount.
2.6. **15 to 7 days before arrival:** 75% of the booking amount.
2.7. **Less than 7 days before arrival:** 100% of the booking amount—**non-refundable**.
2.8. **No-Show & Early Departures:** No refunds will be provided.
Wildlife Safari Bookings:
2.9. Safari bookings at Indian National Parks are **non-refundable** under any circumstances,
including government-enforced cancellations due to weather conditions.
Booking Procedure for Holiday Care Travel Agency
Step 1: Inquiry & Consultation
– Customers can inquire via website, phone, WhatsApp, or walk-in consultation.
– Provide details on available travel packages, customizations, pricing, and additional services.
– Address customer queries and recommend suitable options.
Step 2: Selecting Travel Package
– Customers choose their preferred package and any customizations (hotels, transport, sightseeing, etc.).
– Verify availability for the desired dates and finalize inclusions.
– Provide estimated cost breakdown and itinerary.
Step 3: Booking Confirmation
– Customers provide personal details (name, contact, ID proof if required).
– Collect initial deposit/payment to secure the booking.
– Issue a booking confirmation receipt with package details, terms & conditions.
Step 4: Payment Process
– Offer multiple payment options (bank transfer, UPI, credit/debit cards, wallets).
– Customers can pay in full or via installment as per agency policy.
– Generate invoice and send confirmation upon payment completion.
Step 5: Documentation & Ticketing
– Assist customers in visa processing (if applicable).
– Issue flight/train tickets, hotel vouchers, and tour itinerary.
– Provide a checklist of necessary travel documents.
Step 6: Pre-Departure Assistance
– Send travel reminders, packing tips, and important contact numbers.
– Offer optional services (insurance, airport transfers, local guides).
– Conduct a final confirmation call or email.
Step 7: Customer Support During Travel
– Provide a working hours helpline for assistance during the trip.
– Ensure smooth coordination with local partners for accommodation and activities.
– Address emergencies or changes in itinerary if needed.
Step 8: Post-Trip Follow-up
– Gather customer feedback through surveys or calls.
– Address concerns and offer loyalty discounts for future bookings.
– Encourage customers to share their experiences on social media.
Advance Payment Structure
1. Initial Deposit (At the time of booking)
– **Domestic Travel:** 20-30% of the total package cost
– **International Travel:** 30-50% of the total package cost
– **Custom Packages:** Based on personalized inclusions, usually 40-50%
2. Balance Payment (Before departure)
– Full payment must be completed **7-15 days** before departure for domestic trips.
– For international trips, full payment is required **30 days** before departure.
– Flexible installment options may be available for premium packages.
3.Payment Modes
– Online payments (UPI, Net Banking, Credit/Debit Cards, Wallets).
– Bank transfer for large bookings.
– Cash payments (if allowed under company policy).
4.Special Offers & Discounts
– Early bird discounts for bookings made **60+ days in advance**.
– Loyalty rewards for repeat customers.
– Referral discounts for successful recommendations
Contact Us*
For privacy-related inquiries, please contact us at:
📧 **Email:** info@myholidaycare.com
📞 **Phone:** +91 9368915011