Terms and Conditions- My Holiday Care
1. General Booking & Payment Policy
Booking Confirmation
1.1. All bookings are subject to availability and are confirmed upon receipt of the **advance payment** as per service-specific requirements.
1.2. Prices are based on selected categories, and if the preferred option is unavailable, an alternative of similar value may be provided.
1.3. My Holiday Care does not have **hidden charges**; any additional fees such as hotel taxes, transportation tolls, or extra services must be confirmed before booking.
Payment Methods:
1.4. Accepted payment methods include **bank transfers, credit/debit cards, and digital payment wallets**.
1.5. Transaction or processing fees may apply, depending on the chosen payment method.
1.6. Full payment must be made before departure; failure to do so **may result in cancellation** without a refund.
Price Changes:
1.7. Prices are subject to variation due to external factors such as **exchange rate fluctuations, airline fare changes, supplier costs, and government taxes**.
1.8. Customers will be informed of any price adjustments before final confirmation.
2. Liability & Responsibility
Agency’s Role:
3.1. My Holiday Care acts as a **booking intermediary**, not as an operator for hotels, flights, or tour services.
3.2. The agency is not liable for service failures caused by third-party providers (hotels, airlines, transport operators).
Travel Insurance:
3.3. Travelers are encouraged to purchase **travel insurance** to cover trip cancellations, medical emergencies, and travel disruptions.
Limitation of Liability:
3.4. My Holiday Care is **not responsible** for:
– Delays due to weather, traffic, or third-party service failures.
– Loss or damage of baggage.
– Missed flights, connections, or hotel check-ins.
3. Special Travel Considerations
Passport & Visa Requirements:
4.1. Customers must ensure their passports and visas are valid before booking. **Visa
rejections or incorrect documentation will not be eligible for refunds**.
Health & Safety Guidelines:
4.2. Travelers must adhere to local health regulations, vaccination requirements, and travel
advisories before departure.
Privacy & Confidentiality:
4.3. Personal data provided for bookings is stored securely and used solely for reservation processing
Amendments to Itinerary:
4.4. My Holiday Care reserves the right to modify itineraries due to **unforeseen circumstances** such as **weather changes, government restrictions, or operational constraints**
4. Force Majeure Policy
5.1. My Holiday Care is **not liable** for cancellations or losses due to **natural disasters, actsof war, civil unrest, pandemics, or government-enforced travel bans**. 5.2. In such cases, rescheduling may be possible, but refunds will be **subject to supplier
policies**.
5. Governing Law & Dispute Resolution*
6.1. All bookings are governed by **Indian law**, with legal jurisdiction in **Uttarakhand**.
6.2. Disputes should be submitted via **email** for resolution before legal proceedings.
6. Service-Specific Terms & Conditions
A. Hotel Booking Policy
– Hotel bookings are **confirmed upon full payment**.
– If room type is unavailable, a similar hotel category will be provided.
– **Cancellation Charges:**
– 30 to 15 days before arrival: **50% deduction**.
– 15 to 7 days before arrival: **75% deduction**.
– Less than 7 days: **100% deduction—non-refundable**.
– Early check-outs are **non-refundable**.
B. Taxi Booking Policy
– Taxi bookings require **full pre-payment**.
– Additional charges may apply for **toll fees, driver allowances, and parking**.
– **Cancellation Policy:**
– More than **48 hours prior:** **25% deduction**.
– Less than **48 hours:** **50% deduction**.
– **Same-day cancellation:** **Non-refundable**
C. Holiday Package Policy
– Holiday packages require an **advance deposit**, with full payment due before final confirmation.
– My Holiday Care reserves the right to **modify package details due to unforeseen circumstances**.
– **Cancellation Policy:**
– 30 to 15 days before departure: **50% deduction**.
– 15 to 7 days before departure: **75% deduction**.
– Less than 7 days: **100% deduction—non-refundable**.
D. International Package Policy
– International packages require a **non-refundable deposit** upon booking.
– Customers are responsible for ensuring **valid visas, passports, and travel documents**.
– **Cancellation Charges:**
– 45 days before departure: **25% deduction**.
– 30 to 15 days before departure: **50% deduction**.
– Less than 15 days: **Non-refundable**.
E. Flight Ticket Booking Policy
– Flight ticket prices may vary due to airline adjustments.
– **Cancellation Policy:**
– More than 30 days before departure: **Airline charges + service fee**.
– Less than 30 days: **Partial refund subject to airline policy**.
– Less than 7 days: **Most tickets are non-refundable**.
– **Missed Flights:** My Holiday Care is not responsible for missed flights or denied boarding.
7. Customer Acknowledgment
By confirming your booking, you acknowledge and agree to abide by the **Terms & Conditions**
outlined by **My Holiday Care**.
To formalize your acceptance, please provide written confirmation via **email** at **office@myholidaycare.com** or through **WhatsApp**. Messages must explicitly state that you have read, understood, and agreed to these terms. Failure to provide written acknowledgment may impact the processing of your booking.
8. Vehicle Breakdown Policy
Our booked vehicles are well maintained and are regularly checked up at service centres. Due to any reason(beyond our control) if the vehicle breakdown anywhere My Holiday Care /company/Agency is not responsible in any manner whatsoever. We will try our best to arrange another vehicle as soon as possible for the major problems. For the minor problems which will not take much time, the vehicle will be repaired. Kindly cooperate. In case flight/train delays or hotel cancellations we are not responsible, if it is not our fault.We shall not be responsible for any delays and alterations in the program or expenses incurred directly or indirectly due to natural hazards/flight cancellations, accidents, breakdown of transport, weather, sickness, landslides, closures/blocks due to political unrest or any such incident.
9. Service Booking
A binding contract is established between My Holiday Care and the client upon confirmation of
the booking and receipt of the required deposit amount.
10. Arrival and Departure Policy
Check-In:** 12:00 PM – 3:00 PM (Early check-in is subject to availability. To guarantee early check-in, reservations must include the previous night’s stay.) – **Check-Out:** 10:00 AM – 12:00 PM (Late check-outs may be available upon request and subject to availability, with additional charges as applicable.)
11. Extra Vehicle Usage
The cost of additional vehicle usage beyond the designated itinerary (e.g., private cars orcoaches) is **not included** in the service package unless explicitly mentioned i
12. Liabilities & Limitations
- **Price Adjustments:** Any increase in monument/museum entrance fees, government taxes, fuel costs, or guide charges after the finalization of the tour price will be charged as extra.
- **Hotel & Airline Pricing:** Prices are subject to modification by hotels and airlines. Adjustments may be made accordingly.
- **Third-Party Services:** We act solely as an agent for hotels, airlines, transport providers, railways, and other service contractors. All issued tickets, receipts, and exchange orders are subject to the respective third party’s terms and conditions.
- **Itinerary Modifications:** Our sample itineraries are indicative and may be subject to change due to weather, road conditions, participants’ physical abilities, or unforeseen circumstances.
- **Service Amendments:** We reserve the right to modify itineraries, transportation, and accommodations without prior notice in the interest of participants’ safety and comfort. Any additional costs incurred will be payable by the client.
- **Unforeseen Disruptions:** We are not liable for delays, program alterations, or financial loss
resulting from natural disasters, flight cancellations, equipment breakdowns, weather conditions, political disturbances, theft, epidemics, government regulations, or other unforeseeable events. - **Personal Responsibility:** Clients assume full responsibility for any additional expenses
arising from unforeseen circumstances. - **Liability Disclaimer:** We are **not** liable for property loss, injuries, or damages sustained
due to third-party negligence, including transport providers, hotel agents, and service
contractors. - **Insurance:** We do **not** provide travel insurance. Clients are strongly advised to arrange
adequate coverage for accidents, theft, illness, and other risks in their home country.
10. **Personal Property & Risk:** Clients are responsible for their personal belongings at all
times. Participation in activities such as cycling, sailing, or scuba diving is undertaken at their
own risk.
13. Cancellation Policy
We reserve the right to cancel any service if deemed impractical due to unforeseen
circumstances. In such cases, refunds will be processed accordingly, and no further claims may
be made.
14. Right of Refusal
We may refuse service to any individual deemed unsuitable for participation, without obligation
to provide justification.
15. Dispute Resolution
– **Arbitration:** All disputes shall be resolved through an arbitrator appointed by us.
– **Jurisdiction:** Any legal disputes shall fall under the exclusive jurisdiction of **Haridwar, Uttarakhand, India**.
– **Governing Law:** All terms and conditions are governed by **Indian law**.
16. Contact Us*
For privacy-related inquiries, please contact us at:
📧 **Email:** info@myholidaycare.com
📞 **Phone:** +91 9368915011